Intake Support Specialist

Description:

Location: Mora, MN

Job Type: Full-time, (40 hours/week)
Pay: $19.00 - $25.53 per hour; based on experience

Schedule: 10am - 6pm, Monday - Friday

Position Summary

The Intake Support Specialist provides compassionate, client-centered support throughout the admissions process. This role assists with client intakes, orientations, admissions procedures, and initial client needs while helping ensure a welcoming and supportive environment for individuals entering treatment.

Primary Responsibilities:

Admissions & Client Support

• Assist the Intake Coordinator with preparing admission materials and client packets.
• Welcome incoming clients and provide support during the check-in process.
• Conduct facility tours and orient clients to the program and treatment environment.
• Assist with client belongings searches in accordance with facility policies and procedures.
• Review the client handbook, program expectations, and facility rules with new clients.
• Conduct scheduled client intakes while following established protocols and procedures.
• Collaborate with Admissions, Medical, and Residential Advocate teams to provide support and coverage as needed.
• Assist with client transportation to support treatment-related needs.
• Maintain a visible and supportive presence throughout the facility.
• Provide supervision, guidance, and redirection during client interactions.
• Utilize de-escalation techniques to address challenging behaviors and promote a safe environment.

General Responsibilities

• Contribute as a member of the Recovering Hope team to ensure exceptional client care and service.
• Assist with general housekeeping, kitchen duties, and light maintenance tasks as needed.
• Complete administrative duties and other assigned responsibilities.
• Support a positive, professional, and recovery-focused environment.

This job description may be modified at any time to meet organizational needs.

Authority and Decision-Making

The Intake Support Specialist is authorized to perform assigned duties within established policies and procedures. Situations outside established guidelines should be referred to the Residential Advocate (RA) Manager for direction.

Amazing Benefits Await You:

• 401(k) with company match (eligibility begins after 12 months of employment and 1,000 hours of service)
• Health, Dental, and Vision Insurance
• Employee Assistance Program
• Paid Time Off
• Free meals while on shift
• Scholarship opportunities

Requirements:Required

• High school diploma or GED.
• Must be at least 18 years of age.
• Valid driver's license.
• Ability to maintain confidentiality and professionalism when working with clients.

Preferred

• Previous experience working in a treatment center, behavioral health setting, or healthcare environment.
• Knowledge of Minnesota Chapters 245G and 245A, and Sections 626.556, 626.557, and 626.5572.
• Experience working with individuals in recovery, mental health, or social service settings.

Physical Requirements

• Regularly operate a computer and standard office equipment, including printers, copiers, and calculators.
• Frequently move throughout the facility to access supplies, equipment, and client areas.
• Assist clients with transporting personal belongings from vehicles to living areas.
• Utilize basic medical equipment such as blood pressure monitors, pulse oximeters, and thermometers.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and move throughout the facility for extended periods as needed.