Patient Service Representative (PSR)

Benefits:

• Competitive salary

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Position Overview
The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.

Key Responsibilities


Patient Experience & Front Desk

• Greet and check in patients in a friendly, professional manner
• Manage patient flow and communicate wait times effectively
• Provide excellent customer service to ensure a positive patient experience

Registration & Insurance

• Verify patient demographics and insurance eligibility
• Accurately enter patient information into EMR (Experity preferred)
• Explain visit costs, co-pays, and billing policies

Payments & Administration

• Collect co-pays, deductibles, and self-pay balances
• Maintain daily cash drawer and ensure accurate reconciliation
• Answer phones, schedule appointments, and respond to inquiries
• Scan and upload documents into patient records

Compliance & Support

• Maintain HIPAA compliance and patient confidentiality
• Support clinical team with administrative needs
• Ensure front desk area is organized and efficient

Qualifications


Required
High school diploma or equivalent

• 1+ year of customer service, front desk, or administrative experience
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

Preferred

• Experience in urgent care, medical office, or healthcare setting
• Knowledge of insurance verification and medical terminology
• Experience with EMR systems (Experity is a plus)
• Bilingual (English/Spanish) preferred