General Manager - Dental Laboratory

General Manager – Dental Laboratory

Location: Elmhurst, NY (On-site)

Position Type: Full-time

Salary Range: $100,000 – $130,000 / year (Plus performance-based incentives)

Job Summary

We are looking for an experienced, high-energy General Manager to run the complete day-to-day business and technical operations of our full-service dental laboratory in Elmhurst, NY. In this role, you will hold total accountability for the facility—driving profitability, leading our production teams, and ensuring our dental accounts receive world-class quality and service.

The General Manager bridges the gap between our bench technicians, our digital CAD/CAM department, and our clinical clients. If you are a natural leader who loves optimizing workflows, managing people, and keeping a facility running like clockwork, we want to talk to you.

Key Responsibilities 1. Facility & Business Operations

• Oversee total daily laboratory operations, managing the facility’s P&L, operational expenses, and productivity goals.

• Utilize lab management software to track daily case volumes, active invoice stages, and key performance metrics.

• Manage local logistics, ensuring intake of physical/digital impressions and outgoing deliveries meet strict turnaround deadlines.

• Maintain vendor relationships and control inventory costs on essential materials (zirconia, PMMA, resins, milling burs).

2. Production & CAD/CAM Management

• Coordinate workflows between the digital design department (3Shape/exocad) and production teams (milling, 3D printing, ceramics, and finishing).

• Implement daily production schedules to prevent bottlenecks, balance staff workloads, and hit target delivery dates.

• Proactively troubleshoot equipment issues or software updates to minimize bench downtime.

3. Team Leadership & Accountability

• Recruit, train, and manage department supervisors, technicians, and administrative staff.

• Foster a collaborative, high-standard culture focused on precision, continuous learning, and pride in craftsmanship.

• Handle performance reviews, labor scheduling, and cross-training initiatives to build a flexible workforce.

4. Client Relations & Quality Control

• Act as the final line of defense for quality assurance, ensuring all restorations meet exact specifications before leaving the lab.

• Serve as the main point of contact for clinical clients, addressing technical case questions or complex prescriptions directly with doctors.

• Monitor and analyze remake rates, implementing swift corrective actions to fix any recurring technical errors.

Qualifications

• Experience: 5+ years of operational management experience within a commercial dental laboratory, with at least 2 years in a General Manager or Lab Director capacity.

• Technical Knowledge: Strong working knowledge of full-service dental laboratory workflows, including fixed prosthodontics, implants, and digital workflows.

• Leadership Style: A visible, communicative leader who spends time on the lab floor, not just behind a desk.

• Problem-Solving: Strong business acumen with the ability to balance technical quality with operational speed and financial efficiency.