HR Operations & Technology Manager

About the Role

We are seeking an experienced and forward-thinking HR Operations & Technology Manager to help scale and modernize our HR infrastructure as we continue to grow rapidly. This role will be instrumental in driving the implementation, adoption and optimization of a new unified HRIS and ATS, and developing efficient, data-driven HR processes that support a global workforce.

You will partner closely with HR leadership, Technology, Operations, and HR teams across the U.S. and international offices to create a consistent, scalable, and high-impact HR operations function.

Key Responsibilities

HR Technology & Systems

• Manage the selection, configuration, and implementation of a global HRIS, ensuring alignment with current needs and future growth
• Serve as the primary owner and administrator of HR systems, including HRIS and ATS (Greenhouse)
• Optimize system integrations, workflows, and data integrity across platforms
• Partner with IT and external vendors to ensure seamless implementation and ongoing system performance

Process Design & Optimization

• Evaluate current HR processes, identify pain points, and design scalable, efficient solutions
• Standardize workflows across multiple regions while accounting for local requirements
• Develop and document SOPs, policies, and best practices for HR operations
• Continuously improve processes to enhance employee and manager experience

Global HR Operations Support

• Collaborate with HR teams across the U.S. and international locations to ensure consistency in data, processes, and reporting
• Support global onboarding, offboarding, and employee lifecycle processes
• Ensure compliance with local labor laws and data privacy regulations in partnership with regional teams

Data, Reporting & Analytics

• Build and maintain robust HR reporting and dashboards to support business decision-making
• Develop metrics around headcount, turnover, recruiting, and operational efficiency
• Leverage data to identify trends, provide insights, and recommend improvements
• Establish data governance standards and ensure accuracy across systems

Project Management & Scaling

• Lead cross-functional HR projects tied to growth, system enhancements, and operational improvements
• Support organizational scaling by implementing HR tools and processes that reduce manual work and increase efficiency
• Act as a change agent, driving adoption of new HR systems and processes across the organization

Qualifications

• 5–8+ years of experience in HR operations, HRIS, or HR technology roles
• Proven experience implementing and/or optimizing an HRIS (required)
• Hands-on experience with ATS platforms (Greenhouse strongly preferred)
• Experience supporting multi-state U.S. operations; global exposure is a strong plus
• Strong analytical skills with experience building reports and dashboards
• Demonstrated ability to develop creative solutions to improve processes and drive operational efficiency
• Experience working in a fast-paced, scaling organization (RCM or healthcare experience is a plus)
• Strong project management and stakeholder management skills

Key Competencies

• Systems thinker with strong attention to detail
• Creative problem-solver who can translate business needs into scalable solutions
• Comfortable working across time zones and cultures
• Data-driven mindset with a focus on continuous improvement
• Ability to balance strategic thinking with hands-on execution
• Ability to communicate effectively at all levels internally and with external partners

Why This Role Matters

This is a high-impact role at a pivotal stage of growth. You will help transform how HR operates globally- building and optimizing the systems, processes, and insights that enable the organization to scale efficiently and effectively.