Banking Services Representative

We are searching for a Banking Services Representative to support the consumer and commercial banking operations of a local financial institution. This position is onsite, contract-to-hire, and pays $20 to $22 per hour. The role supports day-to-day branch and operational functions with a strong emphasis on new account creation, customer service excellence, and accurate transaction processing in a professional commercial banking environment.

Responsibilities

• Open and maintain new consumer and business deposit accounts in compliance with internal policies and regulatory requirements.
• Interview customers to understand financial needs and recommend appropriate deposit products and services.
• Deliver high-quality front-line customer service by resolving inquiries, researching issues, and correcting account errors.
• Process routine and non-routine account transactions, including ACH, wire transfers, stop payments, and account maintenance.
• Ensure proper customer identification, documentation, and record retention during account setup and servicing.
• Support debit card issuance, maintenance, and customer assistance related to card services.
• Process address changes, check and deposit slip orders, and related account servicing requests.
• Maintain accuracy when operating banking systems to update accounts, review balances, and resolve discrepancies.
• Coordinate with internal partners to refer customers for additional banking products and services as appropriate.
• Provide administrative and clerical support, including documentation preparation and routine correspondence.

Requirements

• High school diploma or GED required; additional education in business, finance, or banking preferred.
• Minimum of two years of experience in banking, financial services, or a customer-facing financial operations role.
• Demonstrated experience opening and servicing consumer and business deposit accounts.
• Working knowledge of commercial and retail banking products, services, and branch operations.
• Understanding of applicable banking regulations, compliance standards, and internal controls.
• Proficiency with banking systems, data entry, and standard office software applications.
• Strong customer service skills with the ability to communicate clearly and professionally.
• High attention to detail and ability to manage multiple transactions accurately.
• Effective time management and organizational skills in a fast-paced environment.
• Ability to work onsite with limited supervision while maintaining accountability and professionalism.