Convention Services Manager

Join the team at the amazing DoubleTree by Hilton Orlando Airport as a Convention Services Manager.

The CSM is a hospitality professional responsible for driving food and beverage revenue by soliciting, booking, and planning events. They act as the primary liaison between the client and the venue's operations team, overseeing everything from initial prospecting and contract negotiation to menu design and execution.

• Sales & Revenue Generation: Prospect new corporate and social accounts, handle incoming leads, and negotiate event contracts to meet or exceed budgeted revenue goals.
• Event Planning & Detailing: Guide clients through menu selection, room layouts, and vendor coordination. Translate these details into accurate Banquet Event Orders (BEOs) for the staff.
• Client Relations: Conduct property or site tours, menu tastings, and regular meetings with clients to ensure high satisfaction and build repeat business.
• Operations Liaison: Collaborate closely with the executive chef, culinary team, and banquet staff to ensure flawless execution of the event on the day of.
• Administrative Forecasting: Maintain client databases in CRM systems to provide sales forecasts and manage event billing.

• Requires a Bachelor's degree or Associate's degree in Hospitality Management, Marketing, or Business, or 2+ years of experience in hotel sales, catering, or event management.
• Exceptional communication, persuasive negotiation, and strong problem-solving skills, especially when handling last-minute changes.
• The ability to work irregular hours, including evenings, weekends, and holidays, depending on event schedules.

Adjacent to Lee Vista Promenade, our hotel is five minutes from Orlando International Airport via a complimentary airport shuttle. We're 10 miles from downtown Orlando and within a half-hour of Walt Disney World Resort, SeaWorld Orlando, and Universal Studios.