Sr. Desktop Support Specialist with HIPAA/HITECH compliance

· 78 Months - Technical experience in end-user desktop troubleshooting and support.

· 78 Months - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.

· 72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now)

· 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.

· 72 Months - Experience with the Microsoft Suite of products as well as Desktop O/S.

· 48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.

· 48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)

· 48 Months - Experience in a customer service related support position providing direct, in- person technical support to Executive level clients/customers and administrators

· 48 Months - Experience managing and prioritizing support calls

· 24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)