Customer Quality Technician

Description:

Reporting to site Quality Manager, this role supports new product launch and customer needs. Supports new product launch from planning phase through production using Company launch and APQP process. Support Launch Pilot, Lineside and Trial runs as needed and assist with customer quality questions. Prepare, review and submit PPAP packages and documentation. Perform root cause analysis and initiate corrective actions using structured problem solving methods & tools. Gather, prepare and submit responses to customers utilizing 8Ds, corrective actions, etc. Coach operations teams on corrective action deep dives and verify effectiveness. Participate in customer visits, audits and launch meetings as needed.

Requirements:

Ability to read blueprints, transfer and interpret critical specifications to work instructions, check sheets and check production to quality standards is a must. Good organizational & problem solving skills in addition to good written and verbal skills are required. Must be people and team-oriented. Proficiency with Micro Soft Office package including Excel and PowerPoint is necessary as well as good math skills.

Minimum of High School Diploma/ GED is required. Advanced education in related field and 3 -5 years of Quality technical experience in a manufacturing environment is necessary, with experience in metal stamping and welding preferred. Prior training in PC-DMIS software is preferred. Training in GD&T, Core Tools, Root Cause analysis and Problem solving techniques, as well as PPAP process is required.