Customer Service Representative

Duties

• Respond promptly to customer inquiries via phone, email, or chat.
  
• Provide accurate information regarding products and services.
  
• Perform data entry tasks to update customer information in the system.
  
• Conduct outbound calls to follow up on customer inquiries or feedback.
  
• Collaborate with team members to resolve complex issues efficiently.
  
• Maintain a professional demeanor while managing challenging situations.
  

• Previous experience in customer service or call center environment is preferred.
  
• Proficient in English, both written and verbal communication.
  
• Experience with data entry and computerized systems.
  
• Familiarity with outbound calling practices is a plus.
  
• Excellent organizational skills and attention to detail.
  
• Ability to work effectively in a fast-paced office environment.
  

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance