Administrative Assistant, Service Coordination

Position Title: Administrative Assistant; Service Coordination

Classification: Non-Exempt

Comepensation: Starting at $20.00/hour

Position Type: Full- time

Department: Service Coordination

Hours: 40 hours/week, Monday-Friday, 9AM-5PM (flexibility after training completed)

Start Date: ASAP

About Behavior Interventions, Inc.

Behavior Interventions was founded in 2006 by two Board Certified Behavior Analysts with a mission to provide quality Applied Behavior Analysis (ABA) services to our families in New Jersey, Pennsylvania, and Delaware. Our team is composed of clinical and administrative team members all focused on creating meaningful change in the lives of those we serve. We are seeking a Administrative Assistant to support our Service Coordination team in Plymouth Meeting, PA.

Reporting Relationship: The Administrative Assistant reports to the Service Coordination Manager for all of the duties and responsibilities listed below and for other duties that the Service Coordination Manager may assign.

• Reviewing and completing posted administrative assignments daily; reporting progress to the assigned service coordinator. 
  • Supporting the start of new clients’ cases, including adding new cases to authorization & eligibility trackers
  • Supporting the receipt of valid Written Orders for ABA services by communicating with families and their doctors’ offices
  • Submitting and following up on authorizations by calling/ emailing insurance providers, checking portals
  • Receiving authorizations for treatment periods lasting up to 12 months in duration, and interpreting the determination(s)
  • Calculating units for services per CPT code, based on start and end dates, and identifying & clarifying discrepancies between requests & approvals with providers
  • Disseminating authorization approval & denial details to various contacts, such as BCBAs and Authorization Coordinator, via templated emails, metadata
  • Documenting all actions in Activity & Call Log in practice management (CentralReach)
  • Submitting discharge summaries to payors
  • Accurately maintaining client records in practice management system (CentralReach)
  • Assist Service Coordinator in submitting re-authorizations to insurance companies
  • Tracking, preparing and sending prepared emails to clinical staff
  • Reviewing clinical reports to confirm administrative details are accurate