Lead Barista (Full Time)

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Job Functions:

• Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships
  with guests to deliver superior service to our guests.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager
  or other departments as needed.
• Cultivates and enforces company and department policies and procedures. Notifies and trains team
  members on any changes in policy and procedure.
• Maintains thorough communication between shifts.
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure
  proper communication.
• Assists with new TM training by positively reinforcing successful performance and giving respectful
  and encouraging coaching as needed, provides feedback to outlet supervisor on TM performance
  during shift
• Executes outlet operations during scheduled shifts, organizes opening and closing duties as
  assigned.
• Follows Starbucks operational procedures regarding quality beverages, whole beans, and food
  products by adhering to all recipe and presentation guidelines.
• Follows up with baristas during the shift to ensure the delivery of excellent guest service.
• Discovers and responds to customer needs.
• Maintains a constant awareness of services, promotions, and events offered at Rivers and
  communicates this information to all team members.
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
• Maintains sufficient materials and products in the work location.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Attends all Management training sessions and seminars as prescribed.
• Performs any other duties as specified or assigned by any Food and Beverage Manager, Vice
  President of Food and Beverage or any member of the Executive Management.
  

Job Requirements:

• Two (2) to three (3) years in Food and Beverage operations, preferably in a gaming/hospitality
  environment
• Ability to uphold demeanor and remain a positive role model in stressful situations.
• Ability to work under pressure to meet deadlines.
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
• Ability to obtain and maintain all necessary licensing.
• Must be able to lift and/or move objects up to 40lbs.
• Must be able to use a computer and fluent in Microsoft Office applications.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must possess a cooperative, helpful, and friendly nature.
• Must possess excellent communication skills, verbal and written.
• Possesses complete knowledge of all procedures related to the job.

Perks that Work!

• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year 
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren 
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts