Switchboard Operator - Full-time

1. Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. 
2. Handles emergency calls in a timely and effective manner in a fast-paced environment. 
3. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
4. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
5. Revises on-call schedules for Clinical and Ancillary Departments.
6. Updates communications database.
7. Maintains STAT log, pager log and key log.
8. Issues and receives communication devices when requested.
9. Control lockset keys as required.
10. Performs other work-related tasks and activities as assigned or requested by manager.

%3Cul%3E%0A %3Cli%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:115%%22%3EAbility to read, write and communicate in English%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EHigh School diploma or GED%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:115%%22%3EAcute hearing and demonstrable ability to speak English clearly%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:115%%22%3ETwelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EBasic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A
*!%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong style=%22font-size: 16pt;%22%3E%3Cbr /%3E%0A%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong style=%22font-size: 16pt;%22%3EPay Range Details%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong%3EThe%26nbsp;pay%26nbsp;range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cbr /%3E%0A%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong style=%22font-size: 16pt;%22%3EBeware scam interview requests%3C/strong%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong%3ECape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page:%26nbsp;%3Ca href=%22https://www.capecodhealth.org/careers/%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family:%26quot;microsoft sans serif%26quot;, sans-serif%22%3E%3Cspan style=%22font-size:11.5pt%22%3Ehttps://www.capecodhealth.org/careers/%3C/span%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/strong%3E%3C/p%3E