Law Firm Receptionist

Westside Litigation Law Firm is seeking a fulltime Receptionist to become a part of our team. The Receptionist position requires an individual who will pay very close attention to detail and obtain the required information from clients, prospective clients and firm contacts. You will be the first point of contact for visitors and callers ensuring professionalism, smooth communication, and efficient front desk operations.

The Receptionist position plays a critical role with a focus on establishing effective work relationships and exceptional service to all clients, guests, attorneys and employees. This candidate must be professional, detail oriented, self-motivated and organized. Must have excellent verbal and written communication skills.

Responsibilities:

• Answer and direct phone calls in a polite, professional and courteous manner.
• Manage incoming calls efficiently and route them to the appropriate departments.
• Respond promptly and courteously to inquiries, providing accurate information on escalating issues.
• Obtain pertinent information to efficiently direct prospective clients to the Intake Department.
• Maintain a clean and organized reception area to create a welcoming environment.
• Interact with vendors and receive packages.
• Assist with general administrative tasks as needed

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Qualifications:

• Articulate and professional
• Previous experience in a law office, preferred
• Exceptional skill in handling and routing calls
• Strong organizational and follow-up skills
• Ability to thrive in a fast-paced environment
• Proficiency in Microsoft Office, Outlook, Word and Excel
• Bi-Lingual (English / Spanish), a plus