Customer Service Representative

Axis Global is hiring a Customer Service Representative to provide exceptional customer service to each of our customers. If you have great communication skills, and have a track record of providing great customer service, we want to hear from you! As a Customer Service Representative you will be responsible for working with customers one-on-one, resolving technical issues, completing sales transactions and providing detailed product knowledge.

Customer Service Representative Responsibilities:

• Speak with customers on a daily basis to drive customer success
• Process order updates and account changes
• Introduce customers to new product and service options that best meet their needs
• Provide tier I technical support or troubleshooting
• Upsell products
• Process sales transactions
• Maintain a working knowledge of current products
• Provide detailed information in response to customer inquiries
• Actively engage customers in conversations about current product offerings

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Customer Service Representative Preferred Qualifications:

• No prior experience is necessary, excellent communication skills are required
• Must be effectively able to utilize customer success techniques to build rapport with customers
• Professional demeanor
• Attention to detail
• Strong multitasking skills

Axis Global is an equal opportunity employer. If you would like to become a valued member of customer service team, apply today!