Maintenance Coordinator

Maintenance Coordinator
Results Property Management | New Bern, NC | In-Person
Pay: Negotiable | Full-Time

About Us

Results Property Management is a growing property management company serving Eastern North Carolina. We manage hundreds of residential properties and are committed to providing exceptional service to both property owners and residents. Our team values accountability, professionalism, problem-solving, and teamwork. We believe in providing employees with the tools, training, and support they need to succeed while creating opportunities for long-term growth within the company.

About the Role

We're looking for an experienced, organized, and solutions-oriented Maintenance Coordinator to lead our maintenance operations.

This is not an entry-level position. The ideal candidate will have a strong maintenance or construction background, understand how to diagnose property issues, communicate effectively with vendors and residents, prepare accurate repair estimates, oversee projects from start to finish, and manage multiple priorities simultaneously.

This role serves as the central hub of our maintenance department and requires a combination of field knowledge, customer service, project management, and administrative skills.

What You'll Do Day to Day

• Coordinate maintenance requests from start to completion
• Communicate with tenants, owners, vendors, and staff regarding repairs and project updates
• Review maintenance issues and determine appropriate next steps
• Obtain, review, and approve vendor estimates
• Prepare repair estimates and owner contribution requests
• Schedule vendors and monitor project timelines
• Ensure maintenance work is completed accurately, timely, and within budget
• Oversee move-out repairs, turnovers, and property make-ready projects
• Coordinate inspections and follow-up repairs using ZInspector
• Manage maintenance workflow through Vendoroo and Buildium
• Track open work orders and ensure timely follow-up
• Assist with emergency maintenance situations when necessary
• Maintain vendor relationships and build new vendor partnerships
• Monitor vendor performance and quality standards
• Supervise maintenance staff and delegate tasks appropriately
• Review invoices and confirm work completion before approval
• Maintain detailed records, notes, photos, and documentation within company software
• Participate in process improvement initiatives and help develop department procedures
• Provide weekly reporting and maintenance metrics to management

What We're Looking For

• Previous maintenance, construction, facilities management, or property management experience required
• Strong knowledge of residential systems including plumbing, electrical, HVAC, roofing, appliances, and general repairs
• Experience estimating repair costs and project timelines
• Strong organizational and project management skills
• Ability to prioritize multiple projects simultaneously
• Comfortable supervising staff and holding team members accountable
• Excellent communication and customer service skills
• Strong computer skills and ability to learn new software platforms
• Experience with Buildium, Vendoroo, ZInspector, Microsoft Office, or similar systems is a plus
• Ability to remain calm and professional in high-pressure situations
• Valid driver's license
• Clean background check required

Success in This Role Looks Like

• Maintenance requests are addressed promptly and efficiently.
• Open work orders are actively managed and followed through to completion.
• Vendors, residents, and property owners receive timely and professional communication.
• Estimates are accurate and complete before being presented to owners.
• Projects stay on budget and on schedule whenever possible.
• Maintenance staff are productive, accountable, and supported.
• Property issues are identified and addressed proactively.
• Documentation, notes, invoices, and inspection records are complete and up to date.
• Problems are solved rather than passed along.
• The maintenance department operates in an organized, professional, and customer-focused manner.

What We Offer

• Competitive pay based on experience
• 11 paid holidays per year
• Paid time off
• Flexible scheduling
• 3% retirement contribution match after 6 months
• Supplemental insurance (Aflac)
• Casual dress code
• Opportunities for advancement and professional development
• Stable Monday–Friday schedule with occasional after-hours emergency coordination
• Company-provided technology and software tools

Job Type: Full-Time

Location:
1333 South Glenburnie Road
New Bern, NC 28562

Benefits

• 401(k) matching
• Flexible schedule
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person