Customer Service Representative Firearms Retail
•Today
| Verified Pay check_circle | Provided by the employer$16 - $21 per hour |
|---|---|
| Hours | Full-time |
| Location | Orlando, Florida |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $4.35 per hour more than the average pay for similar jobs in your area.
$10.91
$14.15
$18.50
About this job
Job Description
Job Description
The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.
Key Responsibilities
- Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
- Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
- Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
- NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
- Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
- Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
- Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.
Qualifications & Skills
- Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
- Safety First: Strong operational knowledge of safe firearm handling practices.
- Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
- Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
- Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
- Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.
Schedule & Compensation
- Type: Full-time or Part-time (Hourly).
- Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
- Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
- Growth: Direct eligibility for advancement opportunities based on measurable results.
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