Sr. Network Engineer

Job Title: Network Engineer 4

Date Posted: 6/2/2026

Location: Atlanta, Ga 30308 / Hybrid

Immediate W2 contract position available in Atlanta, GA.
Estimated Duration: 3 Years

Job Description / Desired Qualifications:

• We’re seeking a Sr. Contact Center Voice Engineer with demonstrated experience in engineering, configuring and managing contact center solutions, both on-premises and cloud based.
• This role will join the Voice & UC team and assist with implementation of new features and integrations, designing and automating voice solutions, and solving complex problems.
• We are in a transition within our voice infrastructure where cloud technology, scripting, AI development, and general VoiP technology is key for this position.
• This person must become acclimated to the company’s applications, telecommunication systems, VoiP integration, and is able to manage changes within the environment and its effect to related cross-project initiatives.

Required Knowledge & Experience:

• The primary responsibility for this role is engineering, maintenance, and support of contact center technology and strategy are required. Knowledge of call recording, workforce management, and reporting solutions is a bonus.
• Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration is a plus.
• Hands-on telephony experience in support of enterprise PBX/CCaaS systems with the ability to troubleshoot, analyze and remediate common issues including SBC’s and SIP support.
• Strong understanding of VoIP protocols (SIP, RTP), telecom networking protocols (TCP/IP, DNS, DHCP), and telephony security concepts
• Working knowledge of Windows/Linux/VM/ESXi hosts.
• Experience with Avaya and Cisco on prem solutions.
• Experience with cloud migration and CCaaS (Zoom) administration a plus.
• Experience with Five9, Webex CC, MS Teams, & Cloud integration a plus.
• Experience with Contact Centers administration and support (on-prem and cloud-based)
• Experience with APIs, JSON, webhooks, and basic scripting such as Python is a plus.
• Working knowledge of Session Border Controllers (Avaya and/or Oracle).
• Knowledge of Window & Linux based systems administration.
• Collaborate with Engineers from other IT organizations (e.g., Application Services, VM team, Compute, Field Ops, etc.).
• Maintain strategic relationships with key infrastructure vendors.
• Research industry guidance, frameworks, and best practices.
• Communications, awareness, and high-level education regarding technology strategy to Network Services and Voice/Telecom discipline.
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Ability to negotiate with and influence others – internally as well as vendors
• Ability to build relationships and work in a team atmosphere
• Ability to participate in On-Call rotation and serve as lead engineer when called upon.

Duties & Responsibilities:

• Ability to assist with support of voice system issues such as but not limited to Avaya platforms, Cisco platforms, Zoom, Webex, MS Teams, and Five9.
• Occasionally manage moves, adds and changes to including remote agents, programming, design, routing and ongoing support where needed. Automation, scripting, and API integration is a plus.
• Familiarity with VDN, Vector & Variables, Route Trees, IVR programming would be greatly desired
• Participate in planning, design, implementation and management of projects that may include new locations, onboarding new customers, and deploying new technologies across the network
• Proactively analyze, troubleshoots and resolves VoIP systems and circuit issues in a timely manner. This includes managing vendors and communicating status to management.
• Documents and train call center personnel to perform routine system administration and maintenance on local or remote locations
• Keeps documentation up to date for all telecommunications systems such as toll-free numbers, call center routing, trunking, and circuits.
• Collaborate with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
• Cooperates with end-users and various lines of businesses in developing solutions in creating efficiencies pertaining to voice-related processes that may impact the business
• Provide application support and testing for system patching, hardening and hardware/software upgrades, system updates and break/fix remediation.

Education/Experience:

• Bachelors in Computer Science or an Engineering field strongly preferred; (10) years of relevant technical experience is an acceptable substitute related work experience in the assigned function such as Contact Center & VoIP technologies.
• Savvy understanding of telephony and network protocols – SIP, RTP, RTCP, DNS, DHCP.
• Hands on experience with voice applications –Dial Plans, Call Routing, Translation patterns, Voicemail, Recording and Monitoring.
• Hands on experience building out Contact Center menus, IVR, AI implementation, Scripting, and Automation a plus.