Member Services Specialist - Receptionist - Full-time

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts The Member & Guest Service Specialist Front Desk Agent is responsible for assisting guests, teammates, and members with their immediate needs. This may include, but not limited to giving information on the facility, products and services, support general administrative work, and assist with day-to-day operations while maintaining professionalism. Essential Duties and Responsibilities Greet visitors and direct them to the appropriate departments; Service, Dock Office, AccountingResponding to member questions and needs via phone, email and in personAssist with basic book keeping and other related accounting tasksProvide excellent customer serviceMaintain office supply inventorySupport filing, photocopying, organizing and general office coordinationSort incoming mailWork well with broader teamContribute to a dependable office environmentAssist accounting department with AR uploads, deposits and insurance forms Other duties as assigned by manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related trainingWear proper personal protective equipment as required for the task or work areaReport all accidents, injuries, spills and near misses immediately Technical and Physical Requirements High school diploma or equivalent preferredPrior marina experience preferredPrevious customer service experience preferredProficient in Microsoft OfficeAbility to sit for long periods of timeAbility to lift 10 poundsAny skills considered standard that a Member Services Specialist should possess Minimum Soft Skill Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously with fellow teammates and membersContinuously follows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerGladly provides responsive, and high level of service to our teammates and membersEagerly puts forth the extra effort to accomplish dutiesAdapts quickly and efficiently to changing priorities in order to meet teammate or member needs The Company Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available at https://shmarinas.com/hr-disclosures/. #boatingcareers