Customer Service Representative

Customer Service Representative (CSR)

PF Plumbing – Winston-Salem, NC

Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM. Candidates must demonstrate dependable attendance and reliability.

Pay: $18.00

PF Plumbing is looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Winston-Salem, NC. This position is the first point of contact for our customers and plays a critical role in delivering exceptional customer experience.

We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage incoming calls, scheduling, and customer communications while maintaining a positive attitude.

What We Offer

•    Competitive hourly pay

•    Paid time off and holidays

•    Health benefits

•    Ongoing training and development

•    Career growth opportunities

•    Stable, year-round employment

•    Supportive team environment

Position Responsibilities

•    Answer incoming customer calls professionally and courteously

•    Schedule service appointments and manage technician calendars

•    Communicate effectively with customers regarding appointment times and service updates

•    Handle customer inquiries and resolve issues with professionalism

•    Assist with dispatch coordination and routing technicians efficiently

•    Maintain accurate customer records and job information

•    Make outbound calls for appointment confirmations, follow-ups, and membership opportunities

•    Support service and sales teams by ensuring excellent customer communication

•    Deliver Legendary Service with every interaction

Qualifications Required

•    Minimum 2 years of customer service experience

•    Strong communication and phone skills

•    Excellent organizational and multitasking abilities

•    Positive attitude and professional demeanor

•    Ability to work in a fast-paced office environment

•    Strong computer skills and attention to detail

•    Reliable attendance and punctuality

•    Ability to work a consistent schedule of Monday–Friday, 8:00 AM – 5:00 PM

Qualifications Preferred

•    Plumbing or HVAC home service industry experience

•    Dispatching or scheduling experience

•    Experience with Service Titan or similar software

•    Call center experience

•    Sales or customer retention experience

Skills & Attributes

•    Friendly and customer-focused

•    Strong problem-solving abilities

•    Team player with a positive attitude

•    Able to remain calm under pressure

•    Detail-oriented and highly organized

•    Strong written and verbal communication skills

What Success Looks Like

•    High customer satisfaction scores

•    Accurate scheduling and appointment management

•    Positive customer interactions

•    Strong communication with technicians and team members

•    Consistent professionalism and reliability

•    Contribution to a positive office culture

Join the PF Plumbing Team

If you enjoy helping customers, staying organized, and being part of a team that values professionalism and service excellence, we'd love to hear from you.

Compensation details: 18 Yearly Salary

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