Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative team in Centralia, Washington. This Long-term Contract position is ideal for someone who enjoys supporting customers, coordinating orders from initial request through final delivery, and keeping account details organized and accurate. The role requires strong communication, attention to detail, and the ability to manage multiple priorities while building positive relationships with clients and internal teams.

Responsibilities:
• Oversee customer orders throughout the full process, from order intake and entry to shipment coordination and final follow-up.
• Maintain customer accounts by updating records, confirming order accuracy, and ensuring supporting documentation is complete and organized.
• Respond to inbound and outbound customer communications by phone and email, providing timely updates, resolving questions, and strengthening client relationships.
• Prepare pricing information, freight estimates, shipping details, and purchase order documentation to support smooth order fulfillment.
• Enter high volumes of data with speed and accuracy, including order details, invoices, and product-related information using 10-key skills.
• Review and refine production-related orders before releasing them to the manufacturing team to help prevent errors and delays.
• Track open items and follow through on outstanding requests, shipments, and account needs while adjusting priorities as business demands change.
• Develop working knowledge of products, bills of materials, and customer requirements to provide informed service and dependable support.• At least 1 year of customer service experience, including order entry, account support, or call center-related work.
• Comfortable working in a small team environment and contributing wherever needed to support daily operations.
• Strong basic math skills, including addition, subtraction, multiplication, division, and percentage calculations.
• Experience handling high-volume data entry with strong accuracy and efficient 10-key performance.
• Proficiency with Microsoft Office, including intermediate Excel skills.
• Familiarity with Sage 100, shipping documentation, freight quotes, customer invoices, and purchase orders.
• Ability to manage multiple tasks, stay organized, and make sound decisions about shifting priorities.
• Strong interpersonal skills with a patient, adaptable approach to customer interactions.