ERP/CRM Architect

We are looking for an ERP/CRM Architect to lead the design, support, and evolution of enterprise applications in Lititz, Pennsylvania. This role will shape a reliable and scalable application landscape by partnering with business teams, internal IT groups, and external service providers. The ideal candidate brings strong architectural insight, vendor oversight experience, and a practical approach to improving system performance, support processes, and long-term technology strategy.

Responsibilities:
• Oversee managed service providers and third-party application partners, monitoring service quality, responsiveness, issue resolution, and overall user satisfaction.
• Establish and refine standards for support operations, project execution, and change control to strengthen consistency and service effectiveness.
• Work closely with business stakeholders, technical teams, and outside partners to improve the user experience across the enterprise application environment.
• Coordinate with help desk teams to create smooth escalation paths between frontline support and advanced application support functions.
• Define and guide application and enterprise architecture decisions that support business priorities, future growth, and operational stability.
• Develop and implement integrations across business systems so data and processes move efficiently between platforms.
• Evaluate current workflows and IT practices, recommending practical enhancements that improve performance, reliability, and efficiency.
• Lead application upkeep activities, including upgrades, maintenance planning, and ongoing optimization across the technology portfolio.
• Prepare solution recommendations, implementation plans, and effort estimates to support informed investment and design decisions.
• Track provider performance against expected service levels, address gaps in delivery, and identify emerging technologies that can strengthen the application ecosystem.