Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Darlington, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers, delivering attentive service and timely responses while maintaining organized records.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming customer calls with patience and a solutions-focused approach.

• Assist callers with questions, concerns, and service requests while providing clear and accurate information.

• Enter customer orders and related details into the appropriate system with strong attention to accuracy.

• Handle a steady flow of call center activity, balancing efficiency with a positive customer experience.

• Make outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.

• Document customer interactions thoroughly to ensure records are complete and up to date.

• Coordinate with internal teams when necessary to address customer needs and support timely issue resolution.