Customer Service Representative

Customer Service Representative

Pay: Starting at $17.00/hour

Join a Fast-Paced, Customer-Focused Environment

Express Employment Professionals is seeking a dependable and energetic Customer Service Representative to join a busy retail and shipping services team. This role is perfect for someone who enjoys working with people, stays organized under pressure, and takes pride in delivering excellent service in a high-traffic environment.

If you are detail-oriented, adaptable, and thrive in a hands-on role where no two days are the same, this is a great opportunity to build valuable customer service and operational experience.

What You’ll Do

Customer Service & Front Counter Support

• Greet and assist customers in a friendly, professional manner
• Provide clear and accurate information about shipping and service options
• Deliver a positive experience for every customer interaction

Shipping & Processing

• Process shipments with accuracy, including data entry and address verification
• Handle domestic and international shipping transactions
• Manage high-value and specialty shipments following company procedures
• Package items securely to ensure safe delivery
• Process returns and handle package drop-offs efficiently

Additional Support & Operations

• Assist with basic print and copy services as needed
• Maintain a clean, organized, and efficient workspace
• Safely lift and move packages weighing up to 35 lbs on a regular basis

Schedule & Availability

• Full-time, averaging 35+ hours per week
• Typical weekday hours: 9:00 AM – 4:00 PM (hours may vary)
• Business hours range from 7:30 AM – 6:00 PM
• Must be available to work weekends, including Saturdays and Sundays

What You Bring

• High school diploma or equivalent required
• Reliable transportation
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational ability
• Ability to stay calm and professional in a fast-paced, high-volume setting
• Quick learner with the ability to apply new processes efficiently
• Team-oriented mindset with flexibility to adapt as needed

Compensation & Benefits

• Employee discount
• Flexible scheduling

Why This Role Stands Out

• Hands-on, active work environment that keeps your day moving
• Opportunity to build customer service and logistics experience
• A team setting that values efficiency, reliability, and strong service

Apply Today

If you enjoy working directly with customers and want to be part of a fast-moving, service-driven team, apply today through Express Employment Professionals.