Talent Acquisition Assistant

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team and help us grow! As a Talent Acquisition Assistant, you'll help us recruit and attract the right candidates for our various positions. Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. We believe in rewarding our employees for their dedication and commitment to excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

As a Talent Acquisition Specialist, you are responsible for the entire recruitment life-cycle. You will manage inbound and outbound telephone calls with potential candidates. You will complete phone interviews, schedule on-site interviews, process on-site interviews, track the hiring process within our system, and assist with the development of new recruiting processes and tools. You will complete data entry in our employee data base and manage personnel filing along with other duties.

Key Responsibilities:

• Collaborate with Talent Acquisition Specialist with ideas for new advertising channels, drive employee referral contests, and manage open house events.
• Communicate with applicants via phone, email, and text
• Multitask in a high-volume work environment without sacrificing quality
• Navigate systems for scheduling across multiple calendars
• Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens.
• Complete daily and weekly reports on recruitment activities and statistics.
• Maintain employment records.
• Keep employee files up to date and organized efficiently.
• Perform various tasks within the human resources systems to maintain employee information and time keeping data.
• Stay up to date on employment laws.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

Specific qualifications for the Talent Acquisition Specialist include:

• Strong attention to detail
• Data entry accuracy
• Understanding of and willingness to adhere to process guidelines
• Exceptional time management skills
• Solid sense of ownership
• Advanced skills with MS Office tools
• Impeccable attendance
• Ability to work in metrics driven, fast-paced, and dynamic environment
• Timely, proactive, and assertive, problem-solving
• Strong understanding of confidentiality
• Experience in a call center environment is preferred but not required