Patient Care Coordinator

Description:

Key Responsibilities

Patient & Treatment Coordination

• Present and explain treatment plans to patients with confidence and professionalism.
• Discuss insurance coverage, out-of-pocket costs, and available financing options.
• Coordinate all aspects of patient care from consultation through post-operative follow-up.
• Conduct post-operative calls for surgical patients and address patient concerns.
• Maintain the highest level of customer service and patient satisfaction.

Surgeon Support

• Meet daily with the assigned surgeon to review schedules, patient cases, and operational needs.
• Manage and maintain surgeon scheduling templates and preferences.
• Coordinate appointments and treatment timelines based on surgeon availability and clinical priorities.
• Ensure all required surgical equipment, instruments, hardware, and supplies are available before treatment.

Insurance & Case Management

• Verify that all required authorizations, referrals, and approvals are obtained prior to treatment.
• Coordinate medical clearances when required.
• Collaborate with insurance companies, billing teams, hospitals, and outside providers to ensure seamless patient care.
• Maintain compliance with all office policies regarding fees, documentation, and insurance requirements.

Communication & Administrative Leadership

• Serve as the primary point of contact between patients, referring offices, surgeons, dental laboratories, hospitals, and internal departments.
• Respond to internal and external communications promptly and professionally.
• Coordinate complex treatment cases involving multiple providers and facilities.
• Maintain accurate patient records and documentation utilizing practice management software and Microsoft Office applications.
• Stay informed on procedures, treatment options, and scheduling protocols to effectively support patients and providers.

Compliance & Professional Development

• Maintain compliance with OSHA, HIPAA, DHEC, and all company policies.
• Attend required meetings, training sessions, and continuing education opportunities.
• Perform additional duties as assigned by management.

Requirements:

Required Skills

• Exceptional verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and practice management software.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently while collaborating effectively with surgeons and team members.

Preferred Experience

• 3+ years of dental, oral surgery, medical, or specialty healthcare experience.
• Previous experience in treatment coordination, surgical scheduling, insurance coordination, or patient care management.
• Experience presenting treatment plans and discussing financial arrangements with patients.

Travel Requirements

• Travel with the assigned surgeon to all scheduled practice locations as part of their regular rotation.
• Additional travel to other practice locations may be required based on operational needs and at the direction of management.
• Reliable transportation and the ability to travel regularly between offices are required.
• Travel is an essential function of this position.

Schedule

• Full-time, Monday through Friday
• Hours may vary based on surgeon schedules, patient needs, and practice operations.
• Occasional flexibility may be required to support patient care and practice initiatives.