Medicare Sales Support Operations Lead

Role Type: Full-Time, Employee of the Company (Not a temp or contract assignment)

Shift: Monday–Friday, Daylight hours (Occasional evening or Saturday shifts may be required based on business needs or peak enrollment periods)

Work Arrangement: Hybrid (On-site with some work-from-home flexibility)

Location: Pittsburgh, PA 15219

New Hire Starting Salary Range: $22.52 – $26.24 per hour, to start

This is a permanent, full-time leadership career opportunity within a major regional insurance and managed care division. If selected, you will be hired directly as a regular employee of the organization we represent. You will be on their payroll and eligible for their full suite of benefits from your start date. This is not a temporary, contract, or "temp-to-hire" role. This position offers a dynamic hybrid workspace, combining cooperative on-site operations at a premier downtown corporate headquarters with remote flexibility.

The Medicare Sales Support Operations Lead provides vital day-to-day leadership, operational coordination, and advanced functional support to the Medicare & Special Needs Plans (SNP) sales assistance team. The primary objective is to drive health plan membership growth and retention by overseeing phone-based outreach, broker support activities, enrollment workflows, and CRM database accuracy. Serving as a primary escalation point, this leader ensures strict compliance with federal guidelines while directly fostering the coaching, performance, and operational readiness of frontline representatives.

This role offers a structured path for financial advancement. Through consistent high performance, leadership development, and continuous learning over time, employees have the opportunity to earn up to $37.40 per hour.