Customer Service Representative (Part-time) - Republic Master Chefs

Job Summary:

Customer Service Representative provides customer support and service to meet the needs of our Republic Master Chefs customers. Resolves issues and addresses needs fairly and effectively, while demonstrating Republic Master Chef’s values in their actions. Provides product and service information and identifies opportunities to improve our members' and providers' experiences.

Job Description:

Knowledge/Skills/Abilities

• Provides excellent customer service
• Accurately documents all calls.
• Engages and collaborates with other departments
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Education:

Associate’s degree or equivalent combination of education and experience

Skills:

• Ability to communicate effectively with a diverse group of people
• Ability to work independently and to oversee the work of others
• Excellent oral and written communication and training delivery skills
• Knowledge of processing and protocols of the production plant
• Results-oriented and driven work style
• Basic understanding of records, inventories, and other routine documentation used in the production plant

Schedule:

• Monday - Friday
• 9:00 am - 1:00 pm

Pay:

• $20 an hour

This job description is not intended to be all-inclusive and employees will also perform other duties as assigned by management as required.

Republic Master Chefs reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.