Cypress HCM Customer Success Architect in Estherville, IA | 1267152335

Customer Success Architect

Job Details

Customer Success Architect (Contract)
Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates.
Duration: 10/20/2025 to 11/28/2025
Team: US DX Customer Success Leadership

About the Role:

DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

Key Responsibilities:

Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
Be a recognized expert in Marketo Engage and Marketo Measure
Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
Build trusted advisor relationships with our customers, CSMs, and product teams
Lead multiple customer engagements simultaneously
Take leadership during project discovery and delivery, while collaborating with the CSM
Foster teamwork among CSAs and cross functional teams
Participate within the Adobe technical community to develop and share best practices and processes.

Required Skills & Qualifications:

3+ Years of Consulting Experience with Marketo Engage
Deep understanding of Adobe Experience Platform
Experience implementing both Marketo Engage and Marketo Measure
Adobe Marketo Engage Business Practitioner Expert Certification
Experience developing customer-facing thought leadership assets that address common customer technical issues
A deep understanding of the content supply chain and personalization at scale
Good presentation and interpersonal skills both verbal and written in English
Able to articulate business solutions to both technical and non-technical audiences
Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
Solid team player with strong ability to collaborate and provide effective feedback with colleagues.

Compensation:

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Customer Success Architect