Analyst, Human Resources

Job Description:

Analyst, Human Resources

Location Richmond, VA; Rutherford, NJ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.

Role Summary
The Human Resources Analyst serves as a vital, business-facing bridge between core HR operations and our HR technology platforms. This role focuses heavily on user enablement, front-end system data management, and operational workflows. The ideal candidate will thrive in process mapping, creating comprehensive documentation, managing the Learning Management System (LMS), and delivering actionable data reporting to drive business decisions.

Additional Responsibilities

• Process Mapping & Optimization: Partner directly with HR stakeholders and business lines to map out "as-is" and "to-be" HR workflows.
  
• Translate operational pain points into clear, system-supported requirements and identify continuous improvement opportunities.
  
• Front-End Administration: Perform day-to-day functional technical tasks within SAP SuccessFactors, including managing front-end configurations, LMS Management: Act as the primary functional owner for the Learning Management System (LMS).
  
• Responsible for uploading digital learning content, tracking compliance training metrics, and troubleshooting end-user access issues.
  
• Data Integrity & Reporting: Build, run, and maintain standard and ad-hoc compliance and workforce reports. Conduct regular data validation and system audits to safeguard data cleanliness, compliance, and alignment with company standards.
  
• Documentation & Training: Author and maintain standard operating procedures (SOPs), user guides, and training materials. Lead training sessions to ensure high system adoption and comfort among non-technical HR users.
  
• User Support & Ticket Management: Act as the first line of business support for HR system inquiries. Manage and resolve incoming requests through ticketing platforms (e.g., ServiceNow), ensuring communication loops are closed with users.

Core Required Skills and Competencies

• Analytical & Detail-Oriented: Ability to spot trends, identify pain points, and logically diagnose process bottlenecks.
  
• Communication & Enablement: Strong verbal and written skills; patient and clear when training non-technical users on system features.
  
• Prioritization & Multitasking: Ability to balance multiple projects and priorities.

Function Specific Skills

• Proven aptitude for process mapping and creating clear, concise technical documentation.
  
• Highly proficient in enterprise productivity suites (Google Workspace or Microsoft 365), with strong Excel/Google Sheets skills for data manipulation (VLOOKUPs, pivot tables).
  
• LookerStudio or other data visualization software experience is highly desirable.

Required Minimum Years Experience

• 2 years of experience working within an HR Operations or HRIS capacity.
  
• 2 Hands-on experience as an administrator or super-user in an HR system (SuccessFactors experience is highly desirable)

Required Minimum Education

• Bachelor's degree in human resources, industrial relations, business or related field.

About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier alliance, a global ocean carrier consortium. For more information, please visit www.one-line.com