Receptionist Service assistatn - State Farm Insurance South Bay
| Verified Pay check_circle | Provided by the employer$18 - $22 per hour |
|---|---|
| Hours | Full-time |
| Location | Hermosa Beach, California |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$17.44
$20.00
$32.86
About this job
Job Description
Job Description
Key Responsibilities
Front Desk & Customer Experience
- Greet customers warmly and professionally in person and by phone
- Create a positive, helpful, and efficient customer experience
- Schedule appointments and manage basic office coordination
Call Handling & Request Routing
- Answer incoming calls, identify customer needs, and route requests to the right team member
- Take accurate messages and ensure timely follow-up
- Support high call volume with calm, friendly communication
Service Support (Training Provided)
- Assist with common customer service tasks such as:
- policy inquiries and basic information requests
- collecting required documents
- updating customer contact details
- directing billing and claims questions appropriately
- Learn workflows that support licensed service staff (Account Managers/Customer Service Reps)
Administrative & Office Support
- Data entry, document scanning, emailing, and organizing digital files
- Maintain neat, organized front office operations
- Assist with light marketing/admin tasks as needed
Growth Path: From Receptionist to Team Member
- Receive hands-on training in insurance fundamentals and customer service workflows
- Build toward expanded service responsibilities after licensing
- Opportunity to grow into a licensed service team member role based on performance and readiness
Candidate Profile
- Friendly, outgoing, and professional demeanor
- Strong communication and active listening skills
- Organized, reliable, and comfortable multitasking
- Customer service experience preferred (reception, retail, hospitality, call center, medical office, etc.)
- Interest in building a long-term career in the insurance industry
- Bilingual Spanish is strongly encouraged and considered a major plus
- Must be able and willing to obtain a Personal Lines insurance license (training support provided)
Licensing Requirement
- Must obtain Personal Lines license (timeline and support to be discussed during hiring)
- Licensing expenses may be reimbursed after 6 months (if applicable—confirm with your office policy)
Position Logistics
- In-office role designed for collaboration, support, and hands-on learning
- You may also receive coaching/training support from remote team members
- Starts with receptionist/customer care focus, with a structured path toward licensed service responsibilities
Why Join Us?
- Strong training and mentorship in a stable, career-building industry
- Clear growth path into a licensed role and long-term advancement opportunities
- Supportive team environment focused on service excellence and development
Apply Now for Immediate Consideration
If you enjoy helping people, want a career (not just a job), and are ready to grow into the insurance industry, we’d love to meet you.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1267198826 Posted: 2026-06-25 Job Title: Receptionist Service Assistatn
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