Medical Front Desk Receptionist

The Medical Receptionist works in a sometimes busy medical office environment and acts as a mediator between the doctor and the patients and as an office organizer who manages the crucial data regarding the health of innumerable patients in the medical office.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains medical records and report statistics as required. 
• Register patients according to the medical practice protocol.
• Explain clinic policy to patients while receiving and delivering messages.
• Handle and manage the continuous flow of information in the practice. 
• Organize and maintain forms and office stationary required for front desk activities. 
• Communicates with vendors and careful inspection of leased supplies, organizes medical supply stock. 
• Respect and maintain privacy and dignity of patients, assuring patient confidentiality at all times in accordance with HIPAA. 
• Schedule appointments, organize overflowing paper documents, distribute required information via post office, courier, telephone and e-mail. 
• Use desktop publishing, Microsoft office, to manage data and create documents on computers, typing 35 WPM. 
• Schedule patients for testing and specialized treatment as necessary, filing and completing medical reports and insurance forms, pulling charts, filing discharge forms, etc.
• Open office as scheduled by practice, ready the reception area for each working day, greet patients and practice visitors.  Responsible for directing patients and visitors to the appropriate location and services, conducting themselves in a courteous, polite and helpful manner.   
• Determine the financial status of patients and their eligibility for health services, assist patients in accurately completing appropriate forms and documents for the required information.    
• Collect and deposit co-pays and fees according to the practice needs, prepare and balance financial registers, patient billing, and submit all forms and fees to the practice manager as directed.  
• Handling income and outgoing phone calls into the practice, including scheduling and confirming appointments as directed by the practice. 
• Ability to work well under pressure, accurately and efficiently, ability to interact in pleasant and supportive manner with persons of all backgrounds. 

 REQUIRED SKILLS:

Files already labeled material using a straightforward alphabetical, numerical or chronological system.  Understands short notes, basic written instructions and forms.  Writes short informal notes, fills out simple forms.  Occasional use of more complex machines including word processors or personal computers.  Maintain confidence, a calm attitude, organizational skills, and multi-tasking ability.  

POSITION SPECIFICATIONS:  EDUCATION AND EXPERIENCE:

Two years of related experience and a high school level education or equivalent combination of experience and education.

OFFICE AND ADMINISTRATIVE SKILLS:

Keyboards letters, memos, and other moderately complex material.  Enters and retrieves data from given sources on a general computer.  Schedules and coordinates appointments as necessary, screens and refers callers and visitors to appropriate individual.