Scheduling Coordinator/Patient Services/Authorization Coordinator

Job Summary

We are seeking an experienced Surgery Scheduler / Authorization Coordinator to support a busy orthopedic practice. The ideal candidate will have hands-on experience scheduling surgical procedures, obtaining insurance authorizations, coordinating pre-operative requirements, and working within the Epic EMR system. Experience in a surgery center, hospital, or orthopedic setting is highly preferred.

Required Qualifications

• High School Diploma or GED
• Flu Vaccination required (no exemptions or declinations)
• Minimum 2 years of surgery/procedure scheduling experience
• Minimum 1 year of insurance authorization experience
• Experience with Epic EMR
• Proven experience obtaining insurance authorizations for surgical procedures
• Strong understanding of insurance verification, referrals, and authorization processes
• Excellent communication, organization, and patient coordination skills

Preferred Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA)
• Surgery center or hospital experience
• Experience scheduling spinal procedures and total joint surgeries
• Knowledge of Workers' Compensation authorization processes

Key Responsibilities

• Coordinate and schedule surgical procedures, pre-operative, and post-operative appointments.
• Verify insurance coverage and obtain required surgery and procedure authorizations.
• Coordinate patient clearances, pre-operative testing, and required studies to ensure readiness for surgery.
• Schedule operating room time, clinical staff, and physician resources for procedures.
• Serve as the primary point of contact for patients throughout the surgical process.
• Educate patients on surgery preparation, physician-directed instructions, and required education classes.
• Collaborate with physicians, clinical staff, hospitals, surgery centers, and external providers to ensure seamless care coordination.
• Obtain and coordinate special equipment and resources required for surgical procedures.
• Manage patient inquiries, concerns, and service recovery efforts when necessary.
• Complete and manage physician referrals and work queues.
• Handle physician correspondence, forms, authorization requests, calendar management, and related administrative duties.
• Maintain accurate patient demographics, insurance information, and medical records within Epic EMR.
• Partner with billing teams to provide documentation for audits and ensure timely submission of surgical reports and charges.
• Coordinate with Workers' Compensation adjusters and case managers regarding authorization requests and required documentation.
• Provide administrative and operational support to the clinical team as needed.