Customer Service Representative - SAP/ERP

Overview:
Supports wholesale business by managing orders, resolving customer issues, and ensuring a smooth order lifecycle from entry to delivery. Acts as a key point of contact for customers, Sales, and internal teams to deliver excellent service.

Key Responsibilities:

• Manage orders in ERP from entry through shipment and post-delivery support
• Process returns, credits, cancellations, and other order updates accurately
• Respond to customer inquiries (order status, inventory, pricing, tracking, etc.)
• Monitor inventory, backorders, and fulfillment to support timely delivery
• Resolve customer issues end-to-end with clear communication and follow-up
• Partner with Sales and cross-functional teams to address escalations and improve service
• Prepare reports, track key metrics, and identify process improvements
• Ensure compliance with customer requirements and support chargeback resolution

Qualifications:

• 2+ years in customer service, order management, or similar role preferred
• ERP experience required (SAP preferred)
• Strong Excel and Microsoft Office skills
• Excellent organization, communication, and problem-solving abilities
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment
• Customer-focused with strong collaboration skills

Schedule:

Monday-Friday 8a-5pm