Medical Assistant (Care Coordinator)

We are seeking a motivated and patient-focused Medical Assistant/Care Coordinator to support providers through a unique in-home telehealth care model. In this role, you will travel to patients' homes, facilitate tele-video visits, perform basic clinical duties, and coordinate follow-up care under the direction of the provider.

This position requires a combination of clinical skills, patient engagement, technology support, and care coordination. You will serve as the provider's eyes and ears in the home while helping patients receive high-quality care in a comfortable setting.

Key Responsibilities

• Travel to patient homes to facilitate scheduled tele-video visits with healthcare providers.
• Set up telehealth equipment and ensure successful connection between the patient and provider.
• Obtain and document patient vital signs, including blood pressure, pulse, oxygen saturation, weight, and temperature.
• Assess patient concerns and gather relevant information for the provider prior to and during the telehealth visit.
• Receive training to perform clinical duties, including:
  • Phlebotomy (blood draws)
  • Administration of injections
  • Ear lavage procedures
  • Collection of specimens as needed
• Accurately document all patient interactions, assessments, procedures, and provider instructions in the EMR.
• Coordinate and process laboratory orders, imaging studies, referrals, and follow-up appointments.
• Process medication refill requests and prescription orders under provider direction and established protocols.
• Receive training to place orders and coordinate care activities under provider supervision, including verbal directives when appropriate.
• Conduct weekly patient coordination with wound care and other teams to ensure no double booking occurs and follow-up visits are scheduled to assess progress, identify concerns, and support care plan adherence.
• Communicate effectively with patients, caregivers, pharmacies, providers, and healthcare partners.
• Assist in identifying barriers to care and escalating concerns to the provider when necessary.

Qualifications

Required

• Active Certified Medical Assistant (CMA) certification or equivalent clinical credential.
• Experience using Electronic Medical Records (EMR).
• Strong clinical assessment and documentation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a field-based environment.
• Valid driver's license, reliable transportation, and willingness to travel throughout the service area.
• Experience with eClinicalWorks (eCW).

Preferred

• Experience in primary care, geriatrics, home-based care, or care coordination.
• Experience performing blood draws, injections, and ear lavages.
• Experience ordering labs, imaging, referrals, and coordinating follow-up care.
• Familiarity with telehealth platforms and remote patient care.

What Makes This Role Unique

This is not a traditional Care Coordinator/ Medical Assistant position. You will work directly with patients in their homes, facilitate provider visits through telehealth technology, and play a critical role in improving patient outcomes through hands-on collaboration and care coordination. Your work will help patients receive timely, high-quality care while reducing barriers to access and unnecessary hospital visits.