Front Desk

Pay: $18.00 - $20.00 per hour

Job description:

Position:
Location: Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106
Pay: $18.00 - $20.00 per hour
Shift: Morning
Benefits:

• Employee discounts
• 401(k) retirement plan
• Career growth opportunities
• Bonuses

Job Summary:
Country Inn & Suites is seeking a detail-oriented and reliable Morning front desk agent to join our team. The Front Desk agent will oversee the front desk operations, ensure guest satisfaction, and perform end-of-day financial reconciliation to maintain accurate records.

Key Responsibilities:

• Greet and assist guests with check-in, check-out, and other inquiries in a professional and friendly manner.
• Prepare and distribute daily reports for management.
• Resolve guest complaints or issues promptly and professionally.
• Maintain the security of the hotel during the morning shift, ensuring the safety of guests and staff.
• Monitor and respond to phone calls and emails as needed.
• Assist with setting up the breakfast area, if required, for the morning shift.
• Ensure the front desk area is clean and organized.

Qualifications:

• Previous experience in a hotel front desk or accounting role is preferred but not required.
• Strong mathematical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Proficient in basic computer applications and hotel management software (training will be provided).
• Flexibility to work overnight shifts, including weekends and holidays.