Retail Customer Service Rep. 1

Job Description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Retail Customer Service Representative to fill a one-year contract assignment in the Hattiesburg, MS area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Prescreening Questions are mandatory.

Job Title: Retail Customer Service Representative 1 

Work Location: Hattiesburg, MS

This position is located in Hattiesburg, MS and on-site reporting is required.

Requirements:

• Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
• Must be able to work required overtime and fulfill on-call obligations
• Maintain working knowledge of all company products and services
• Responsible for maintaining the security of customer records
• Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities:

• Explaining billing issues and understanding common causes of high bills
• Initiating, establishing, transferring and disconnection of electric service while offering products and services that meet our customers’ needs
• Discussing general customer inquiries
• Discussing rate options and educating customers about their energy usage
• Assisting customers with setting up payment arrangements through our self-serve channels
• Answer complex credit and billing inquiries
• Investigate high bills
• Analyze customer credit status
• Quote amount due
• Offer solutions
• Educate customers on payment options
• Process service orders
• Respond to service and rate questions as well as billing inquiries
• Update and maintain customer Personally Identifiable Information (PII)
• Adhere to established policies, procedures and quality standards for work performed
• Report service disruptions (i.e., system outages and technical issues)
• Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
• Clearly document all customer interactions
• Accountable for consistently meeting individual performance metrics including call handling and call quality expectations
• Participate in activities designed to improve customer satisfaction and business performance
• Manage peer relationships in a manner that supports trust and teamwork

Is this position supporting a government-related project? No

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? No

Estimated Start Date: 6/15/2026

Estimated Duration of Job Assignment: 6/30/2027

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650

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