Customer Service Representative

The Customer Service Representative plays a vital role in delivering exceptional support and assistance to customers through multiple channels including email, phone, and in-person interactions. This role involves managing orders, handling account information, and providing accurate product knowledge while working collaboratively within a customer service team and cross-functional groups. The position offers opportunities for advancement into management or specialized customer service roles.

Responsibilities

• Provide customer support via email, phone, and in-person
• Process orders accurately and efficiently
• Perform data entry and maintain customer accounts
• Manage and update product knowledge to assist customers
• Communicate effectively with customers and internal teams
• Generate reports and track customer feedback
• Resolve customer problems through problem-solving skills
• Support customers across multiple communication channels
• Utilize basic math skills for order processing and reporting
• Use help desk software, email management tools, phone systems, and CRM platforms

Preferred Qualifications

• Minimum of 1 year experience in customer service
• High school diploma or equivalent