Sales & Customer Service Representative

Sales & Customer Service Representative

About Us

Titan Wellness is a fast-growing leader in the wellness and recovery industry, specializing in premium cold plunge systems, water chillers, saunas, and recovery equipment. As demand continues to grow, we're looking for a motivated Sales & Customer Service Representative to join our team and help deliver an exceptional customer experience.

Position Overview

This is an in-office position focused on customer service, lead follow-up, and sales. The ideal candidate is energetic, personable, confident on the phone, and enjoys helping customers find the right solutions. If you have experience in sales, customer support, or e-commerce and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Answer customer inquiries via phone, email, text, and live chat
• Follow up with leads and assist customers throughout the buying process
• Provide product recommendations based on customer needs and goals
• Process orders, returns, warranty claims, and customer requests
• Maintain accurate customer records within CRM systems
• Build strong customer relationships and deliver exceptional service
• Assist with sales promotions and customer outreach campaigns
• Help achieve team sales and customer satisfaction goals

Requirements

• 2+ years of customer service, inside sales, or sales experience
• Excellent verbal and written communication skills
• Strong phone skills and confidence speaking with customers
• Organized, detail-oriented, and dependable
• Comfortable using CRM systems, Shopify, Google Workspace, and Microsoft Office
• Positive attitude and strong work ethic
• Ability to work on-site Monday through Friday

Preferred Qualifications

• Experience in e-commerce, wellness, fitness, or health-related industries
• Familiarity with cold plunge, recovery, or wellness products is a plus

What We Offer

• Competitive pay plus performance incentives
• Career growth and advancement opportunities
• Employee discounts on wellness products
• Supportive and team-oriented work environment
• Stable, growing company with long-term opportunities

Schedule

Monday – Friday
9:30 AM – 6:00 PM
30-minute lunch break

To Apply

Please submit your resume along with a brief introduction outlining your sales and customer service experience and why you would be a great fit for our team.