Brokerage Customer Service Representative

Overview:
Ensuring the proper and timely movement of freight and information, while providing an exceptional customer service with operations. 
Major Duties and Responsibilities:              

Customer service
• Deliver best in class customer service to our customers at all times.
• Interact with our customers in arranging their shipments, proactively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
• Ensure all communications are professional, timely and appropriately handled using the
best medium, for both internal and external correspondence.

Operations
• Understand department process flow, constantly looking for areas of improved efficiency.
• Track and trace shipments as required. To ensure pro-active customer communication. (e.g. booking deliveries in advance or notifying customers of delays, etc...)
• Ensure timely delivery of freight to customers.
• Act as a driver clerk, receiving and processing paperwork and PODs with both Easley drivers and forwarder drivers.
• Ensure accurate and timely data entry into the system through all departments; Intermodal, Imports, Warehouse, and Dispatch
• Help process dock receipts and conduct inventory per customer. 
• Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end.
• Process dock receipts 
• Responsible for all customer inventory counts