Customer Order and Fulfillment

Title: Customer Order and Fulfillment
Location: Woodlands, TX 77380
Duration: 6 months plus extensions

Job Description:
Order Management
Process and manage customer orders from entry through fulfillment
Ensure accuracy and timeliness of order execution to prevent revenue disruption
Serve as backup/primary coverage for order management during staffing gaps
Monitor order pipeline and proactively resolve delays or discrepancies

Logistics Coordination
Coordinate inbound and outbound shipments, including manual pickup creation
Support buyers by executing logistics tasks when systems access is unavailable
Liaise with internal logistics teams, carriers, and suppliers to ensure smooth delivery flow
Track shipments and troubleshoot delivery issues

Buyer & Stakeholder Support
Act as a key support resource for procurement/buying teams
Assist with order-related inquiries, shipment status, and issue resolution
Cross-functional collaboration with logistics, procurement, and operations teams

Process Support & Improvement
Identify inefficiencies in order and logistics workflows and recommend improvements
Maintain accurate documentation and system updates
Support continuity planning to mitigate operational risk (e.g., coverage during absences)

Working in warehouse, lifting up to 50 lbs
Office in the Warehouse

Essential Requirements:
2+ years of experience in order management, logistics, supply chain, or operations support. Hands-on experience with shipment coordination and pickup scheduling. Strong understanding of order-to-cash or procure-to-pay processes. Ability to manage high volumes of transactional work with accuracy.
Strong organizational and problem-solving skills.
Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office tools

Desirable Attributes:
Attention to detail. Critical for order accuracy and shipment processing
Adaptability & resilience. Able to step into a high-pressure, understaffed environment collaboration
Strong cross-functional communication Sense of urgency. Understands impact of delays on revenue reliability. Ensures business continuity during staffing shortages

Soft Skills:
Experience supporting both order management and logistics functions
Experience in environments with manual workarounds due to system limitations Exposure to vendor/supplier coordination Ability to quickly ramp up and operate with minimal supervision

Tools or Software:
SAP, Excel

Education:
High School Diploma or GED

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