Jr. Network Administrator

We are looking for a Jr. Network Administrator to support daily infrastructure operations and deliver dependable technical assistance across the organization in Philadelphia, Pennsylvania. This position combines hands-on systems and network administration with responsive end-user support, including service for senior leadership. The ideal candidate brings strong experience with Microsoft environments, device management, and troubleshooting, along with a careful approach to documentation and operational consistency.

Responsibilities:
• Oversee backup operations by monitoring job success, resolving failures, and maintaining accurate records for related projects and procedures.
• Support the stability of the company network by tracking performance, addressing connectivity issues, and assisting with routine maintenance across core infrastructure.
• Administer Microsoft technologies including Intune, Azure, Microsoft 365, and Active Directory to manage users, devices, access, and system policies.
• Maintain both physical and virtual Windows server environments to ensure reliable performance, availability, and ongoing system health.
• Manage VoIP platforms and provide technical administration to keep communication services functioning effectively.
• Contribute to IT planning efforts by helping define project needs, preparing documentation, and supporting implementation activities.
• Serve as an escalation point for help desk staff by handling more complex technical issues and driving timely resolution.
• Create and refine standard operating procedures for commonly supported technologies to improve consistency, knowledge sharing, and service delivery.
• Deliver high-touch technical support to end users, including executive-level assistance for hardware and software issues across iOS and iPadOS devices.
• Assist with development and integration initiatives as needed, while supporting additional infrastructure and administrative tasks assigned by the IT team.