Director of Food & Beverage Strategy

About the Team:

The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s food and beverage partners, as well as the Guest Services, Premium Concierge and Transportation teams, and works closely with the teams that manage special events, ballpark operations, and business analytics.

About the Role:

The San Francisco Giants are seeking a Director of Food and Beverage Strategy to provide day-to-day oversight of our relationship with Diamond 58, our food and beverage partner. This role will help steward sustainable financial growth, advance premium hospitality strategies, strengthen partner accountability, and use financial, operational, and fan experience insights to improve the food and beverage program at Oracle Park.

Responsibilities will include:

• Evaluating Diamond 58’s performance against our shared goals, our hospitality vision, and the terms of the concessionaire agreement.
• Establishing metrics that drive action with Diamond 58, inform internal stakeholders, and support thoughtful decision-making.
• Managing the food and beverage governance committee, including program updates, key decisions, and alignment on strategic direction.
• Reviewing business strategy changes, budgets, capital investment proposals, financial performance, and fan experience data to surface risks, opportunities, and recommendations.
• Partnering with Diamond 58 and internal stakeholders to advance premium hospitality strategies across suites, clubs, and other premium environments.
• Working closely with Giants and Diamond 58 analytics partners to expand data coverage across concessions, premium, and related fan experience touchpoints, and translate insights into measurable improvements.
• Collaborating with Diamond 58, Ballpark Operations, Partnerships, Marketing, Premium, Finance, Analytics, Guest Services, and other internal teams to align the food and beverage program with broader organizational and venue goals, including sustainability, safety, maintenance, presentation, and guest experience.
• Conducting event walks to observe service in action, engage with team members, guests, and partners, and identify opportunities to improve fan experience, operational consistency, and partner execution.
• Providing leadership and thought partnership to Diamond 58 and internal teams on initiatives that improve staffing, service flow, point-of-sale efficiency, wait times, throughput, hospitality culture, and guest satisfaction.

You’re Excited About This Opportunity Because….

• You bring structure, clarity, and accountability to complex work with multiple stakeholders, competing priorities, and long-term strategic goals.
• You are comfortable managing internal relationships and external partners, balancing trust, collaboration, thoughtful questioning, and follow-through.
• You know how to connect goals to metrics, interpret performance data, and tell a clear story that helps leaders make decisions and teams take action.
• You value strong relationships, high standards, and collaborative problem-solving, and you are excited to embrace the Giants’ culture while contributing your own perspective and experience.

Qualifications:

• 5 to 7+ years of progressive experience in hospitality, food and beverage, venue operations, guest experience, or a related field, with meaningful exposure to high-volume and/or premium food and beverage operations.
• Strong financial and analytical acumen, including experience reviewing revenue, per caps, sales mix, labor, cost of goods, guest satisfaction, throughput, and other operating metrics.
• Experience working in a high-volume environment, such as a sports or entertainment venue, convention center, major hotel, large event business, or comparable hospitality setting.
• Ability to translate financial, operational, and guest experience data into clear recommendations, decisions, and measurable improvements.
• Experience managing budgets, reviewing financial performance, and evaluating decisions against long-term business and operational priorities.
• Strong cross-functional leadership skills, including the ability to build trust, align stakeholders, and create accountability with internal teams, external partners, vendors, or third-party operators.
• Preferred: Direct experience overseeing a high-volume food and beverage operation, concessionaire relationship, premium hospitality program, or venue-based service operation.

We’re Excited About You Because…

• You can bring structure, clarity, and accountability to a complex operation with multiple stakeholders, competing priorities, and long-term strategic goals.
• You are comfortable managing internal relationships and external partners, balancing collaboration with the ability to ask thoughtful questions, challenge assumptions, and keep work moving.
• You can evaluate recommendations from a vendor or operating partner, pressure-test the business case, and connect decisions back to broader program goals.
• You are highly organized and able to track priorities, decisions, follow-ups, and commitments in a way that builds trust and prevents important work from getting lost.
• You know how to connect goals to metrics, interpret performance data, and tell a clear story that helps leaders make decisions and teams take action.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $130,000 to $140,000  plus an annual Bonus , and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision.

In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.