Customer Support Representative

Are you a proactive problem-solver with a passion for keeping things moving? At LaForce, we're on the lookout for a Customer Support Representative who's ready to jump in and make an impact. If you thrive in a fast-paced environment where every detail matters and collaboration is key, we want to hear from you!

What You'll Do

As a Customer Support Representative, you'll be the behind-the-scenes hero who ensures materials move smoothly from vendors to customers. You'll coordinate, communicate, and support our logistics process to keep our customers satisfied and our operations running like clockwork. Your day-to-day will include:

• Tracking purchased materials and confirming shipment timelines with vendors.
• Coordinating in-house production readiness for on-time shipping.
• Proactively updating Sales and Engineering teams on any potential delays.
• Creating internal work orders for hardware shipments.
• Filing freight claims for damaged materials.
• Assisting customers with shipping updates and delivery status.
• Confirming deliveries and ensuring customer satisfaction.

What You Bring

• Associate's degree (or equivalent experience); bachelor's degree is a plus.
• Strong communication skills - both written and verbal.
• Ability to interpret technical documents and follow procedures accurately.
• A detail-oriented mindset and a knack for juggling priorities.

Why LaForce?

At LaForce, we don't just offer a job - we offer a path. You'll work in a dynamic, supportive environment where your contributions matter. We believe in rewarding great work and supporting your career growth.

Our benefits include:

• 401(k) plan with company match.
• Medical, Dental, and Vision insurance.
• Generous paid time off.
• Tuition reimbursement for continued learning.
• Wellness programs to support a healthy lifestyle.

Apply today - we can't wait to meet you!