Corporate Trainer {170870}

Corporate Trainer (vILT / Call Center Training)

Location: Dublin, OH (Hybrid/Onsite as needed)
Schedule: Full-time, 40 hrs/week (8-hour shifts) | Start 08/10/2026
Pay: $51.03/hour

Summary

Now hiring a Corporate Trainer to deliver high-impact training and support skills improvement for a call center hub. This Corporate Trainer role is ideal for a strong virtual facilitator who can lead engaging virtual instructor-led training (vILT) sessions, support new-hire training, and continuously improve curriculum based on results. If you’re confident presenting in Zoom/Teams, building rapport quickly, and creating clear job aids and training materials in a fast-paced environment, this is a great opportunity.

Responsibilities

• Deliver virtual instructor-led training (vILT) and support in-person facilitation as needed
• Train and upskill new and existing call center employees; support a strong new-hire experience
• Facilitate training aligned to an aggressive release schedule and evolving program updates
• Partner with learning leadership to support learning strategy and training deployment
• Evaluate training effectiveness (feedback, assessments, performance outcomes) and recommend updates
• Create/update training content: PowerPoint decks, facilitator guides, participant guides, manuals, job aids, quick reference guides, and assessments
• Collaborate with leaders and SMEs to ensure training aligns to business goals and learner needs
• Maintain documentation and training processes; support continuous improvement and learner engagement

Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• 2+ years in corporate training, Learning & Development, training facilitation, enablement, or instructional delivery preferred
• Strong vILT facilitation skills; proficiency in Microsoft Teams and Zoom
• Knowledge of adult learning principles (andragogy), instructional design concepts, and evaluation methods
• Strong Microsoft Office skills (PowerPoint, Excel, Word)
• Organized, detail-oriented, and able to deliver quality results under aggressive timeframes
• Willingness to travel up to 10% (if needed)
• Ability to work Central Time business hours (if required by the program)