Patient Coordinator Front Desk Weekends

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience. Ability to adapt to new environment and facilitate necessary testing for patients prior to eye exam. Motivated to drive same day exams.

Essential Functions

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and checkout process. Work collectively doctor and patients by documenting patient information, updating records, and collecting patient payments. Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion. Maintain patient records files to ensure accurate record keeping, security, and confidentiality of files. Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients. Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies. Responsible for keeping an organized front desk and front entry at all times. Take walk-ins as needed to drive same day exams. Ensure pretesting is done with each patient.

Job Specifications

Typically has the following skills or abilities:

One to two years of administrative experience with at least one year providing administrative support. Demonstrated ability to successfully perform multiple tasks in a fast-paced environment. Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment