Patient Service Representative

Required Qualifications:
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:
• 2+ years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology

PSR responsibilities include:
• Answering and triaging calls- directing to appropriate individuals or departments.
• Verifies insurance eligibility with an understanding of basic healthcare insurance benefits
• Updates patient demographic and insurance information in the CS-Link system accurately and timely
• Schedules and coordinates patient appointments under supervision
• Assists in managing physician schedules, handling patient/provider correspondence as directed
• Provides general administrative support, including answering phones, routing calls, and managing medical records
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards
• Assist in other duties as assigned by management