Front Desk Coordinator

We are looking for a Front Desk Coordinator to create a welcoming first impression for visitors and callers in Utica, New York. This Long-term Contract position is ideal for someone who enjoys providing attentive front office support, managing daily guest interactions, and keeping administrative tasks organized. The person in this role will help maintain smooth front desk operations while assisting with clerical needs across the office as needed.

Responsibilities:
• Welcome visitors warmly, guide them appropriately, and ensure each guest receives courteous and attentive service from arrival through departure.
• Manage front desk activity by answering and directing incoming calls through a multi-line phone system with accuracy and care.
• Process cash and credit card payments while maintaining careful attention to transaction accuracy and basic recordkeeping.
• Monitor the reception area to keep it organized, presentable, and ready to support a positive visitor experience.
• Provide administrative assistance to other departments during slower reception periods, including routine clerical and office support tasks.
• Respond to general questions from guests and callers, offering helpful information or connecting them with the appropriate team member.
• Maintain dependable front desk coverage and support daily office workflow by prioritizing tasks efficiently.• At least 1 year of experience in a front desk, receptionist, concierge, or similar customer-facing support role.
• Ability to handle inbound calls and operate a multi-line or switchboard phone system confidently.
• Experience working with cash handling and credit card transactions in a detail-oriented setting.
• Strong communication skills with a detail-oriented, friendly, and service-oriented approach.
• Solid organizational skills and the ability to manage multiple responsibilities throughout the day.
• Comfort providing clerical assistance and adapting to changing office needs as required.
• Reliable attendance and the ability to maintain consistent front desk coverage.