One You Love Homecare Lakeland Office Administrator in Lakeland, FL | 1267564482

Benefits:

Schedule / Expected Work Hours:

Job Summary

The Office Administrator oversees the day-to-day operations of the home care agency, ensuring compliance with all regulations, delivering quality client care, and leading a team of caregivers and administrative staff. This role is both strategic and hands-on, requiring strong leadership, problem-solving, and interpersonal skills.

Responsibilities

Lead daily operations, ensuring efficient workflow and adherence to all local, state, and federal regulations.
Oversee and manage agency policies, procedures, and service standards.
Manage critical functions including scheduling and seamless client service delivery.
Oversee full staff lifecycle, from recruitment and training to supervision and performance evaluations for both field staff and administrative teams.
Ensure adequate caregiver coverage and expertly manage call-outs and emergencies.
Drive client satisfaction through comprehensive intake, individualized care planning, being the main client contact, and resolving concerns.
Maintain meticulous records and conduct regular audits for quality assurance and compliance.
Prepare for and respond to all licensing inspections while continually monitoring key performance metrics.

Qualifications

Bachelor's degree in healthcare administration, business, or a related field (or equivalent experience).
At least 1 year of management experience in home care, healthcare, or a related service industry.
Strong leadership, organizational, and communication skills.
In-depth knowledge of home care regulations and best practices.
Proficiency in scheduling systems, EMRs, and Microsoft Office Suite (experience with Wellsky preferred).
Proven ability to multitask, delegate, and manage crises.
Exceptional interpersonal skills.
Valid driver's license and reliable transportation.

Company Overview

At One You Love Homcare, we are dedicated to enhancing the quality of life for our clients by providing compassionate, dependable, and personalized non-medical home care services. Our caregivers are the heart of what we do, and we are committed to supporting them with training, flexible scheduling, and a meaningful work environment.

Were more than caregiversWere like family!

Office Administrator