Operational Support Analyst

Job Summary:
We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management, SSO/MFA authentication, and operational support activities.

Key Responsibilities:

• Manage and support Adobe Admin Console operations.
• Troubleshoot Adobe licensing, provisioning, and access issues.
• Support SSO, MFA, Active Directory, and PingFederate authentication issues.
• Resolve escalated user access and configuration problems.
• Perform log analysis and root-cause investigation.
• Collaborate with IAM, Product, and Support teams for issue resolution.

Required Skills:

• Strong experience with Adobe Admin Console and Adobe SaaS support.
• Knowledge of Active Directory, SSO, MFA, and PingFederate.
• Experience in troubleshooting access and authentication issues.
• Excellent analytical, communication, and documentation skills.
• 5+ years of experience in IT Operational Support or Access Management.

Preferred Skills:

• Experience supporting Adobe products in enterprise environments.
• Ability to work in fast-paced support environments with cross-functional teams.