Service Coordinator

Crane Engineering is a family-oriented Midwest based company; with locations in Wisconsin and Minnesota. As a result of our growth, we have a need for a Service Coordinator. 

As Service Coordinator you will provide administrative and sales support for Crane products and services to Account Managers and customers. This entry-level role is responsible for order processing, shipping and receiving support, quote preparation, and maintaining customer and project information. Strong computer skills and attention to detail are essential, and training will be provided on company systems and processes.

What You’ll Do

• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Learn and maintain product knowledge necessary to support internal and external customers.
• Perform customer order entry and processing. 
• Perform shipping and receiving activities including documentation and coordination. 
• Prepare customer quotes with direction from account managers and service personnel. 
• Work with customer service team with order entry tasks. 
• Obtain appropriate information to set up customers. 
• Request quotations from vendors, both represented and not. 
• Assist customers and internal teams with inquiries and administrative support. 
• Learn and utilize company software systems and processes. 
• Supports sales staff with obtaining business. 
• May perform other duties as assigned.

What We’re Looking For

• High school diploma or equivalent required. 
• Strong computer skills, including Microsoft Office applications. 
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

Pay Range: $25.00 - $30.00

We Are Winning When

Our expectations are that team members demonstrate our Core Values.

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… “25% more fun”.

Benefits and Team Member Perks

• Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
• Receive recognition for creating a meaningful impact on the organization’s success.
• Work-life balance; generous paid time off program 
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program

Join Crane Engineering not just in your career, but in the lives of those you work with every day. Apply today and help us inspire innovation, deliver excellence, and achieve success together at: https://www.craneengineering.net/careers

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility. 

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